"I am writing to express my complete satisfaction
with Sam Baker as my on-site IT services provider. Mr. Baker has been
helping with my IT needs since 2000. He has been readily available as I
have moved my office several times and has my firm has grown. Mr. Baker
set up severs, workstations, and networking devices, and has been an
invaluable in his assistance with desktop applications, PDAs, and
PDA-phones. He has also provided technical support on specialized
software that is unique to my law practice. Now that he has moved from
Arizona to Hawaii, he continues to help me via remote desktop software."
- Alex Vakula, Vakula Kottke, PLC, Prescott, Arizona
"Sam is not only professional and thorough, he has made recommendations
and followed up on my computer systems. I could rely on him to keep my
peer to peer network running, trouble shoot problems, recommend
long-term fixes or upgrades and generally provide a constant source of
services that I could count on. His integrity and awareness of security
concerns that I had provided the support that I needed. I would trust
him with my computers any day." - Barbara L. Franklin, Attorney at Law,
Hawaii - http://www.island-law.com
"Sam Baker is fast, brilliant and sweet enough to quiet the roaring bear
of panic that surrounds a computer breakdown. It is thrilling to have
found him." - Val Yong Ock Kim, Photographer, Hawaii -
http://www.vyok.com
"I can say that it has been a blessing to have Sam Baker help us out
with our computers. He has invariably been available on very short
notice, and he provides a most excellent service at very reasonable
rates. In addition to being extremely efficient, thorough, and
competent, Sam has always demonstrated a very calm and settled demeanor.
He always manages to re-assure us, and at the same time is
exceptionally patient and tolerant of "dummies. Equally important in our
relationship with Sam Baker is the easy and comfortable atmosphere that
always surrounds his presence. Although our relationship with Sam has
been a relatively short one, we always experience his visits to our
office as we would those of a good friend. In short, we think he is
great. Anyone who utilizes his services will not be disappointed." -
Moshe Mandelman, Owner, Alembic International, Hawaii -
http://www.alembicinternational.org
"Facing the prospect of dissembling my system, transporting it to Hilo,
waiting for days????, returning to reassemble was a daunting prospect,
not to mention the work time I would lose without my computer ...then I
remembered an ad for computer tech that was available in my community
and would come to my home. I called, Sam came and in a few hours he had
diagnosed and repaired the problem. I saved valuable time and met a
competent tech. I quickly sent his name and phone number to friends and
neighbors." - Susan Kaye Lundburg - Hawaii - http://www.keolamauloa.com
"I had the opportunity to talk to Sam on the phone in December of 2008. I
was having a lot of trouble with a computer software program and Sam
was able to restore the program talking me through it over the phone. He
also installed another software program that has worked so well for me
that my husband called Sam and installed it on his computer. Good
service is hard to find and my husband and I now know that Sam is only a
phone call away. We will certainly ask for his help again should we
need further assistance." - With sincere aloha, Sue Loewenhardt, Hawaii
"a rara avis of grace and competence in the IT and Computer Services arena." - Geoff Goodfellow, Hawaii
"I was anxious to find someone who was knowledgeable and friendly to
help me solve some of my computer problems. I called Sam and we made an
appointment for him to come to my home. He was very professional and
patient. Sam made some adjustments to my computer and tutored me as
necessary. I’ve used his services more than once and will continue to
call on him when I get stuck." - Dianne, Retired University of Hawaii
Faculty, Hawaii
"Aloha Sam, I wanted to thank you so much for working on my computer
here in the office, at Pacific Coast Properties. You have made life so
much easier, working on our Tenant Pro Program and increasing the speed
response time processing each item, which is crucial when recording
rental payments. I am thankful for being here in the office to observe
your work ethic. This gave me the confidence to invite you into my home
office, to repair some issues my husband Sam and I had on our own
computer. You are reliable and arrived at our home in a timely manner. I
am certainly confident that you have the technical experience needed in
your line of work. In addition, I know that I can trust in you
completely." - Mahalo, Sam Sumner and Patti Rivera, Hawaii
"Being a new resident of Hawaii, I was so grateful when a neighbor
recommended Sam Baker for computer repair. Sam was responsible in
calling me back right away. He showed up as promised. And his expertise
on the computer showed immediately. I found his explanations to be very
clear and understandable, and I appreciated the time he took. He has
always responded in a timely and polite manner. I highly recommend Sam
Baker." - Susie Walczak, Hawaii
"Sam Baker calls himself competent, reliable and trustworthy. True. But
he forgot at least one other thing -- quick. I gave Sam a very sick
computer one day before Christmas and he returned it fully healed one
day after Christmas. I was surprised and delighted by the response time
especially during a holiday period." - Bob Ricci, Hawaii
Thank you so much for your fast and friendly service. We appreciate your
ability to explain the problem without making us feels inept! We’ll be
sure to let you know when we need computer help again (and I’m sure we
will)." - Marysue, Bob & Ethan, Hawaii
"I consider myself to be a pretty savvy computer user, but I don't have the time or inclination to keep up with all the tips and tricks needed to keep my computer running in top form. That's where Sam comes in. He's not only saved me dozens of hours in research and troubleshooting, but has increased my computer's security and has helped me optimize my day-to-day computing tasks as well. It's a relief knowing that Sam's got my back." - Marketing specialist, Arizona
“In times of automated service and delayed responses, it’s an overwhelmingly pleasant surprise to work with an individual who is not only quick to respond, and extremely thorough, but also very personable.” - Law Firm Receptionist, Arizona
“Sam is very quick and efficient on the computer and has been able to solve any of my computer problems. I would recommend him to any of my friends. ” - Retired Orthopedic Surgeon, Arizona
“I used you as an example of excellent customer service in a service class I recently attended. Thanks again!” - Bank Employee, Arizona
"Great work, and I appreciate how quickly Sam responded. No problems referring you!" - Travel Agency Owner, Arizona
"Thank you for all your hard work getting our system up and running at our new location. Your thoughtfulness is very much appreciated!" - Custom Home Design Firm, Arizona
"Can I just say how wonderful it is to have an IT person helping our company that ISN'T me! Thanks for everything." - Nursing Home Controller, Arizona
"You have always shown great patience whenever you have worked with us and we have been most appreciative of your care." - Bronze Casting Company Owner, Arizona
"We have moved from a situation of stand-alone computers with antiquated hardware and no virus protection into a networked environment with state of the art hardware and software. Throughout, Sam was available day and night to answer our every question and allay our every concern." - Non-profit Agency Director, Arizona
